We help consumer-facing businesses transform and thrive in today’s unpredictable world of intense change and digitally driven disruption

Our story

View our heritage

View our future: Stone and River

How we transform businesses

Customer experience

We work with clients to help them better understand and create value for their customer.

Business orientation

We help businesses reorient to rapidly changing customer needs and market conditions.

Organisation development

We work with organisations to help them thrive in today’s world of rapid change and unpredictability

Exploiting digital

We help clients to develop new strategies to exploit the opportunities of the digital age




Data Science

We have worked with

Here’s a selection of the companies we have worked with.

  • Royal London
  • B & Q
  • Well
  • Ultimate finance
  • Morrisons
  • Harvester
  • Yo! Sushi
  • Nationwide
  • Shell
  • Whitbread
  • John Lewis
  • Mothercare
  • James Hay
  • Greene King
  • Arriva
  • Tesco
  • EAT
  • Gatwick
  • HSBC
  • Mitchells and Butlers
  • TalkTalk
  • Virgin Money
  • Waterstones
  • Friends Life
  • NCP
  • Waitrose
  • Sainsbury's

Latest insight

Taking the lid off leadership

What do individuals really need to know when they become leaders? We've kicked off a research project where we will speak to leaders across multi-sector organisations to answer the question: what is the experience of being a leader today?

Join our fast-growing team

We have varied and rewarding Analyst, Senior Consultant and Engagement Manager roles available: we'd love to hear from you if you'd be interested in working across our exciting projects.

The at-home food delivery market is booming, but could the bubble burst?

Faced with poor unit economics, will Deliveroo use their Roobox concept to move into 'own brand' products and differentiate themselves in an increasingly competitive market?

Opportunity or risk? 5 Reasons Nando's are hesitant to sign up to Deliveroo

This year the delivery market should continue its rapid growth. We look at the 5 reasons restaurants are hesitant to embrace delivery, and what they can do to allay their fears.

Securing lifetime customer loyalty in an eCommerce world

Traditional loyalty programmes are old news as online-only businesses create innovative ways to keep customers coming back.

Designing for Thriving

Why building an agile business means rethinking traditional approaches to Organisation Design.