We help consumer-facing businesses transform and thrive in today’s unpredictable world of intense change and disruption

Our story

View our heritage

View our future: Stone and River

How we transform businesses

Customer experience

We work with clients to help them better understand and create value for their customer.

Business orientation

We help businesses reorient to rapidly changing customer needs and market conditions.

Organisation development

We work with organisations to help them thrive in today’s world of rapid change and unpredictability

Exploiting digital

We help clients to develop new strategies to exploit the opportunities of the digital age




Data Science

We have worked with

Here’s a selection of the companies we have worked with.

  • White Stuff
  • Waitrose
  • Shell
  • Well
  • Friends Life
  • Virgin Money
  • TalkTalk
  • HSBC
  • Waterstones
  • Mitchells and Butlers
  • John Lewis
  • Whitbread
  • Gatwick
  • Greene King
  • B & Q
  • Ultimate finance
  • Morrisons
  • James Hay
  • Tesco
  • Nationwide
  • Sainsbury's
  • EAT
  • Harvester
  • Yo! Sushi
  • NCP
  • Royal London
  • Mothercare
  • Arriva

Latest insight

Ocado’s international uptake: what does this mean for the future of grocery shopping?

Ocado’s success securing international partners signals a shifting approach to online grocery. We explore the reasons why and what this means for grocery shopping's future.

Our report with CGA reveals momentum brands in out of home food and drink

With the industry undergoing mass change, are you set up to win? Our report explores those brands best achieving momentum with customers, and how others can achieve it

The Art of Not-Knowing: Leading in an Age of Uncertainty

We know that the complexity and uncertainty of the world of work is impacting on leadership. How should leadership developers respond? From conversations with leaders across public and private sectors - our latest report.

Automation: what does it mean for Retailers?

Retail is one of the sectors most ripe for automation, offering business leaders the jewel of improved productivity. We explore why.

The Evolution of the Pub: how the industry is meeting modern day requirements

Pubs are on the steady decline, right? Wrong. Pubs are set to outperform the rest of the eating out market for the first time in recent memory. We explore what’s driving this change.

Brexit: why the Retail & Leisure industries need to get radical with their people strategy

Within Retail and Leisure, there is one Brexit certainty: management teams need to be more inventive about how they staff their businesses. Here’s why, and how to do it.