We help consumer-facing businesses transform and thrive in today’s unpredictable world of intense change and digitally driven disruption

Our story

View our heritage

View our future: Stone and River

How we transform businesses

Customer experience

We work with clients to help them better understand and create value for their customer.

Business orientation

We help businesses reorient to rapidly changing customer needs and market conditions.

Organisation development

We work with organisations to help them thrive in today’s world of rapid change and unpredictability

Exploiting digital

We help clients to develop new strategies to exploit the opportunities of the digital age




Data Science

We have worked with

Here’s a selection of the companies we have worked with.

  • HSBC
  • Shell
  • Morrisons
  • James Hay
  • Sainsbury's
  • EAT
  • Ultimate finance
  • Gatwick
  • B & Q
  • NCP
  • Mitchells and Butlers
  • Royal London
  • Waterstones
  • Tesco
  • Nationwide
  • Virgin Money
  • Arriva
  • John Lewis
  • Waitrose
  • Mothercare
  • Yo! Sushi
  • TalkTalk
  • Whitbread
  • Harvester
  • Greene King
  • Well
  • Friends Life

Latest insight

The benefits of concessions in Retail: how best to make them work

Both traditional retailers and online specialists are converging on the middle ground, omnichannel, model. We explore what makes for a successful concession.

Slowdown in the Casual Dining Sector – A blip or a sign that “Winter is Coming”?

Do the recent difficult series of results in the casual dining sector, with Fulham Shore the latest example, reflect the industry as a whole?

Two Key Strategies to Win in the Food and Beverage Industry

The Food and Beverage Industry (Casual Dining, QSRs and Food-to-Go Chains) can learn something from the simple lessons provided by the 'Product Life Cycle' theory.

Transforming an organisation’s DNA: moving beyond recycling to genuine culture change

Never has the demand been so great for organisational transparency, flexibility and integrity. Our insight on what it takes to achieve genuine culture change.

Serving notice on grocers: what the Amazon – Whole Foods deal could mean for the industry

The announcement of the Amazon – Whole Foods deal sent shockwaves through the retail world. But what could the genuine impact be for UK grocers, and how should they respond?

Taking the lid off leadership

What do individuals really need to know when they become leaders? We've kicked off a research project where we will speak to leaders across multi-sector organisations to answer the question: what is the experience of being a leader today?