We help consumer-facing businesses transform and thrive in today’s unpredictable world of intense change and digitally driven disruption
Egremont International is a transformation consultancy underpinned by more than 15 years’ experience working alongside leading UK and international brands within the retail, financial services, leisure and private equity sectors.
Led by Egremont’s original founder Sue Grist, we have a proven track record of delivering large scale change programmes that significantly increase client competitiveness and profitability.
We also provide clients with content-rich support across the full spectrum of their specialist support needs, including strategy, customer proposition development, category management, organisation design, leadership, lean/agile efficiency and cost reduction and supply chain.
Clients value our collaborative and creative approach to projects, and our reputation centres on our passion and ability to help organisations place the customer at the heart of the business and invest in frontline teams.
Most of our clients have large, geographically dispersed workforces and we have market-leading accelerated techniques for empowering them to deliver extraordinary customer service. Clients depend on us to take a commercial focus and help the business to get fit for tomorrow as well as delivering meaningful bottom line results today.
Our story is evolving to reflect how consumer-facing businesses are contending with profound and urgent transformational challenges. Businesses need to change at pace, operating in a lean and agile manner to remain relevant for the customer and maintain commercial advantage. At its core, this is driven by technology, which will continue to fuel rapid changes in customer preferences and allow new, low cost competitors to quickly disrupt the market.
So we have changed too. We have retained all the consumer business transformation capabilities of Egremont International, built over 15 years and now infused with the best of digital and agile approaches for fast-paced change and sustainability.
And we have launched Stone & River, our own digital consultancy to provide digital, data and innovation services as standalone or blended offerings – delivered directly or in seamless partnership with Egremont International.
Power has shifted to the consumer, and customers expect a single, seamless experience across the omnichannel journey. Driven by disruptive technology and changing customer need, building strategies that successfully deliver across each channel is now business critical.
This presents businesses with a profound transformational challenge that, in a more competitive market, cannot be met with the typical approaches and speed of the past. Brands need to change at pace to maintain commercial advantage in an age of innovation and become comfortable with how digital impacts all levels of an organisation’s culture. To help clients meet this challenge and maximise their commercial opportunities, we’re excited to launch Stone & River.
Combining Egremont’s consulting heritage with innovation, digital and analytics services, we have built a comprehensive offer that enables us to deliver consulting projects in an agile way. This blend of traditional consulting and new-world expertise places us well to demystify what digital means for your business, join the dots on disparate initiatives underway, and guide you on the journey to differentiate and thrive in the digital age. We believe this is a capability that few consultancies are offering, but every consumer-facing organisation needs. We would love to discuss this with you further.
Here’s a selection of the companies we have worked with.
Both traditional retailers and online specialists are converging on the middle ground, omnichannel, model. We explore what makes for a successful concession.
Do the recent difficult series of results in the casual dining sector, with Fulham Shore the latest example, reflect the industry as a whole?
The Food and Beverage Industry (Casual Dining, QSRs and Food-to-Go Chains) can learn something from the simple lessons provided by the 'Product Life Cycle' theory.
Never has the demand been so great for organisational transparency, flexibility and integrity. Our insight on what it takes to achieve genuine culture change.
The announcement of the Amazon – Whole Foods deal sent shockwaves through the retail world. But what could the genuine impact be for UK grocers, and how should they respond?
What do individuals really need to know when they become leaders? We've kicked off a research project where we will speak to leaders across multi-sector organisations to answer the question: what is the experience of being a leader today?