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Insight

The latest news, views and research from our team.

The benefits of concessions in Retail: how best to make them work

Both traditional retailers and online specialists are converging on the middle ground, omnichannel, model. We explore what makes for a successful concession.

Slowdown in the Casual Dining Sector – A blip or a sign that “Winter is Coming”?

Do the recent difficult series of results in the casual dining sector, with Fulham Shore the latest example, reflect the industry as a whole?

Two Key Strategies to Win in the Food and Beverage Industry

The Food and Beverage Industry (Casual Dining, QSRs and Food-to-Go Chains) can learn something from the simple lessons provided by the 'Product Life Cycle' theory.

Transforming an organisation’s DNA: moving beyond recycling to genuine culture change

Never has the demand been so great for organisational transparency, flexibility and integrity. Our insight on what it takes to achieve genuine culture change.

Serving notice on grocers: what the Amazon – Whole Foods deal could mean for the industry

The announcement of the Amazon – Whole Foods deal sent shockwaves through the retail world. But what could the genuine impact be for UK grocers, and how should they respond?

Taking the lid off leadership

What do individuals really need to know when they become leaders? We've kicked off a research project where we will speak to leaders across multi-sector organisations to answer the question: what is the experience of being a leader today?

Join our fast-growing team

We have varied and rewarding Analyst, Senior Consultant and Engagement Manager roles available: we'd love to hear from you if you'd be interested in working across our exciting projects.

The at-home food delivery market is booming, but could the bubble burst?

Faced with poor unit economics, will Deliveroo use their Roobox concept to move into 'own brand' products and differentiate themselves in an increasingly competitive market?

Opportunity or risk? 5 Reasons Nando's are hesitant to sign up to Deliveroo

This year the delivery market should continue its rapid growth. We look at the 5 reasons restaurants are hesitant to embrace delivery, and what they can do to allay their fears.

Securing lifetime customer loyalty in an eCommerce world

Traditional loyalty programmes are old news as online-only businesses create innovative ways to keep customers coming back.

Designing for Thriving

Why building an agile business means rethinking traditional approaches to Organisation Design.

How habits trump loyalty schemes, but loyalty schemes trigger habits and inspire action

As Itsu launches a loyalty app in 2017, following Starbucks’ success, debate reopens on how important loyalty is in the sector and whether to create an app or scheme.

The perfect storm is brewing in the Informal Eating Out Industry

The winds are changing. It is already clear that 2017 will prove pivotal for many businesses in the Fast Casual, Pub and Food-To-Go industries, with the viability of some business models called into question. We explore the key issues.

Why eating out should still be a treat

We explore the potential for greater commercial benefit and improved brand loyalty through driving innovation within restaurant chains.

5 Things UK Retailers can expect for Black Friday 2016

The phrase ‘Black Friday’ meant little just 5 years ago, but is today the highlight of the retail calendar. We explore what retailers can expect from 2016.

It's time to change the way we change

Organisations across industries are facing unprecedented levels of disruption. Transformation is imperative, and speed is the key to survival. We offer our insight.

In focus: Driving the in-store experience

Outstanding customer service remains a crucial point of distinction for the in-store experience. We explore two examples to show why.

The High Street and innovation: Let's change the narrative

The demise of the High Street is a popular media topic, but ignores what could be one of the most exciting periods for retail bricks and mortar.

Fast forward: Digital and diversity

Digital is not simply a technology product. How businesses can adopt an agile approach to accelerate their diversity agenda.

Addressing the ‘innovators dilemma’

Is your business blinkered to disruption, running quickly but in the wrong direction? Harnessing innovation is key to building commercial advantage.

Disruption in retail: Innovating to compete

With the pace of technology and digital disruption, retailers cannot afford to embrace change at the same speed as they may have done before.

Egremont International relaunches with combined consulting and digital capability

Egremont International combines its consumer-facing consulting heritage with new digital capability: Stone & River

Engaging ‘Digital Natives’

With the accelerating pace of technological advancement, it is hard for Retailers to foresee the role of the physical store in the future omnichannel retail experience.

Retail and the Living Wage: engagement catalyst

The retail sector will be heavily impacted by the National Living Wage. Despite initial trepidation, taking the right approach can represent change for good.

Retail banking: the power of the personal

With customers still seeking personal interaction, the branch and contact centre remain crucial facets of the omnichannel journey: a cohesive strategy is essential

What does the Amazon-Morrison’s partnership mean for UK grocery?

A bricks and mortar grocer taking on a digital partner in the UK is nothing new. However, Morrisons allowing Amazon to deliver its products on their ‘Pantry’ is a first.

Retailing and the (digital) Gap

Studies continue to show the competitive benefits of digitisation. So why do we see a yawning gap between the digital haves, have somes and have nots?

Putting the ‘retail’ into financial services

As the financial services industry embraces the digital revolution and its pace of change, and looks to strengthen relationships with consumers, customer-centricity has become a vital driver of success.

Banking: Young people prefer face-to-face contact

Young people may be ‘early adopters’ when it comes to the latest smartphone technology and the digital world, but are reluctant to use the platform when making significant banking decisions, according to our survey with YouGov.

Placing the branch at the heart of the omnichannel journey

Much has been made of the demise of the bank branch, but with major brands making significant investment in the format, it still suggests a strong commitment to bricks and mortar.

The customer centricity conundrum

Focusing on the frontline experience