Organisations are complex and dynamic systems. How an organisation performs does not depend on its structure charts; it is influenced by the interplay between a number of elements – formal (eg strategy, processes, policies, procedures) and informal (eg patterns of behaviour, power and deeply held assumptions, beliefs and values) - which work together to shape how an organisation feels and operates.
Our approach to organisation design accounts for this wider system in which a structure sits, whether we are working with the whole organisation or with parts of it, such as head office, frontline and operational teams, or field management. We work with our clients to create an organisation that is aligned behind its strategic intent in a way that addresses issues experienced in the here-and-now, and enables the business and its resources to adapt and prosper in an ever changing environment. And we challenge our clients to think differently about change and what it takes to become a resilient organisation in the modern world.
We also recognise that our clients need to complete such programmes of work at an increasingly faster pace; our approach, underpinned by agile methodologies, industry experience and genuine curiosity, enables our clients to achieve this without compromising the quality of thinking that is so critical to success.
We enable successful transformation by working with clients to test and advance changes before they are more widely implemented, ensuring that any permanent change has already been tested live with the risks and benefits understood.